Reference

cupangcuan Privacy Policy for Your Account

Our Privacy Policy explains what we collect when you open a cupangcuan account, sign in from a phone or desktop, and use wallet choices such as DANA, OVO…

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CONTACT PATHS

Reach Support About Your Privacy Policy

A clear support path helps when your privacy question concerns login, a wallet reference or a record attached to your account. Start from the help route available after sign-in and include the account detail or payment receipt that lets us locate the request. We will use the contact details already connected with your account and ask for only the checks needed to respond.

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Account privacy request

Ask us to explain, correct or remove eligible account data through the support path shown after sign-in. Include your registered phone detail so we can match the request safely.

Wallet record question

For DANA, OVO, GoPay or QRIS references, share the relevant receipt or status detail without sending a password. We use that reference to locate the payment record.

Access concern

If a phone or desktop session cannot reach your account, contact support from the available help route. We may confirm device and phone details before discussing personal records.

DATA PRACTICES

Explore How cupangcuan Handles Your Data

We keep this policy area practical: you can ask what sits on your account, why a record is needed and how to request a change.

Collection

We collect account and phone details during opening and verification, then add device, browser and session data when you sign in. Payment references connect DANA or QRIS activity with the correct account.

Cookies

Cookies can keep your sign-in session working and record basic page preferences. You can manage browser cookie settings, although changing them may affect account access or policy choices.

Account security

Phone verification and session checks help us distinguish your account from an unfamiliar device. Never send a password in a support request; we use account checks instead.

Retention

We retain account, support and payment records only as long as needed for safety, reconciliation and legal duties. Retention can differ by record type and local requirements.

Policy changes

When this Privacy Policy changes, we update the policy page and identify the revised date or subject where needed. Check it again before opening an account or changing details.

Your request

You may ask about access, correction, deletion or processing of eligible personal data through support. We verify your identity first, then explain the available action and any legal reason for limits.

Browse Privacy Policy Answers Before Joining

These Privacy Policy answers address the account, device and payment questions we hear before registration. If your situation is specific, use the support path after sign-in and include enough detail for us to identify the correct record without exposing your password.

It covers account details, phone verification, device and browser data, cookies, session activity, support records and payment references linked to DANA, OVO, GoPay, QRIS or bank transfer.

Phone verification helps confirm that the account belongs to you and supports safer responses to data requests. We may ask for a matching account detail before discussing personal records.

Yes. The policy covers data created when you sign in from a mobile browser, including device and session details. It applies whether you access the account from Yogyakarta, Jakarta or elsewhere in Indonesia.

We use payment references and status details to match a transaction with your account and resolve support questions. We do not need your wallet password, so do not include it in a request.

You can ask support about access or correction of eligible personal data. We first verify your identity, then explain what can be supplied or changed under the Privacy Policy and local requirements.

Retention depends on the record and the reason it was collected. We keep data for account safety, payment reconciliation, support handling and legal duties, then assess whether further storage is needed.

You may submit a deletion request through the available support route. We assess it under the Privacy Policy; some records may need to remain where local law permits or requires retention.

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